Refund policy

↩️ Returns & Exchanges

Returns & Exchanges Policy

Simple, clear, and made to keep your shopping experience smooth.

You can request a return or exchange within 3 days from receiving your order, as long as the item is in its original condition.

✅ Eligibility

To be eligible for a return or exchange, your item must be unworn, unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

💬 How to Request

To start a return or exchange, please contact us first through email or Messenger. Items sent back without prior confirmation will not be accepted.

📦 Damaged or Wrong Items

Please inspect your order once received. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can review the issue and make it right.

🚫 Non-Returnable Items

We cannot accept returns or exchanges for items that have been worn, washed, used, damaged after delivery, missing tags, or not in their original packaging. Sale items and gift cards may not be eligible for return unless there is a defect or issue with the order.

💳 Refunds

Once we receive and inspect your returned item, we’ll notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Bank or payment provider processing times may vary.